TALKING GOT ME THROUGH
Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.
If you have any concerns about our service before you try it, we want to reassure you about them. Hear from some of our callers how we helped them.
If you can’t find what you’re looking for, just get in touch and ask us about it. Please don’t suffer alone.
IMPACT REPORT 2011-12
Samaritans Ireland had its busiest ever year in 2012. Calls to the Ireland helpline were longer in duration and focused on more complicated and interlinked problems than ever before.
Download the report
This report is intended to document the work of Samaritans in the Republic of Ireland during the 12 month period from 2011 to 2012.
Key findings from the impact report include the following:
412,167 calls were received by Samaritans Ireland over the past 12 months, an increase of three per cent on the same period last year.
Excluding calls that lasted less than 10 seconds, the number of contacts between callers and Samaritans’ volunteers was 258,245.
Callers supported by Samaritans’ helpline benefited from 57,410 hours of listening time by the service’s volunteers.
Samaritans received the highest number of calls on Thursday, 15th March 2012, when 930 calls were answered. A high number of calls were also answered on Saturday, 7th January (924) and Sunday, 8th April (898).
The hours of 6pm to midnight were the busiest for Samaritans’ helpline, with 35 per cent of all calls received during those times. The quietest time for the helpline was 6am to noon, when 17 per cent of calls were received.
6,912 people received face-to-face support from Samaritans over the past year, representing an increase of 17 per cent on the previous 12 months.
The Listener Scheme run by Samaritans in a number of State prisons – whereby the organisation trains inmates to provide emotional support to their peers – experienced a significant rise in calls: Listeners in prisons had approximately 1,100 calls from their fellow inmates over the past 12 months, an increase of 83 per cent on last year. Samaritans attributes this rise to the extension of the Listener Scheme service to the Dóchas Centre and also an increase in the number of new Listeners in the prisons in which the service operates.